EDITION No. 26UNCATEGORISED
The operating model decides whether ServiceNow pays back. This is the manual for getting it right.
Most platforms launch fine. Then demand outruns the team, governance quietly breaks, and the people who made the early calls move on. Each edition hands you the framework to get ahead of it.
- Editions shipped
- 26editions shipped
Uncategorised
Beyond IT: Winning the Mandate to Run Every Department's Services
Expansion into HR, finance and legal is won on earned sponsorship, not authority.
Platform leaders from enterprise ServiceNow teams
WRITTEN BY
Most ServiceNow content is written to sell something. This is written by someone who has spent years in the room where these programmes actually get argued over, with every role at the table from the board sponsor to the admin. The patterns are real. The frameworks are what the best teams actually built.
“Finally, a ServiceNow newsletter that gets what the platform owner’s job is actually like.”
01 · LATEST EDITION
PUBLISHED 18 SEPTEMBER 2026EDITION No. 26UNCATEGORISED10 MIN READ
Beyond IT: Winning the Mandate to Run Every Department's Services
Expansion into HR, finance and legal is won on earned sponsorship, not authority.
02 · THE ARCHIVE
The complete set, filed by topic.
Every framework we’ve published: demand, governance, staffing, ROI, accountability, filed so you can find the one Monday needs before Monday arrives.
03 · WHERE DO YOU START
Every reader’s manual is different. Start building yours.
Six ways in, each a short stack of editions chosen for the seat you sit in. Start with the stack that matches yours and build the manual you’ll actually keep.
FOR PLATFORM OWNERS
“The mandate doubled, the headcount did not.”
How to keep a platform coherent as it scales: the governance tiers, support model and ROI levers that hold up when the mandate doubles and the headcount doesn't. Solid enough to hand to your successor and have them up to speed on day one.
Read the ROI editionsFOR PLATFORM OWNERS
“The mandate doubled, the headcount did not.”
How to keep a platform coherent as it scales: the governance tiers, support model and ROI levers that hold up when the mandate doubles and the headcount doesn't. Solid enough to hand to your successor and have them up to speed on day one.
Read the ROI editions04 · JOIN THE BRIEFING
The frameworks your steering committee will actually use.
Every edition is a working artefact: demand board scoring models, CoE charter structures, RACI matrices, decision rights across every tier, cost benchmarks. Drawn from some of the largest, most complex ServiceNow programmes in the UK. Read in over a dozen countries.
Unsubscribe in one click · GDPR native
26
EDITIONS SHIPPED
- Frameworks ready for Monday’s steering meeting
- Written from the field, not the slide deck
- Read in 14 countries
- Free
05 · A MESSAGE FROM THE POM TEAM
Why we picked up this baton.
Running a ServiceNow platform at scale is one of the hardest jobs in enterprise IT. Demand outruns capacity. The board asks for certainty the work can’t give. And the easiest thing to buy, more product, is rarely the thing that’s missing.
We’ve spent years on these programmes, watching the same failures repeat. The frameworks that actually hold up under scrutiny are rare, and the people who’ve built them are too busy running platforms to write them down. So we’re writing them down.
Every edition is one of those frameworks, ready to use. If you are running a platform, or trying to, start here.
Subscribe to get the next edition
THE POM TEAM