Platform Operating Manual

Your essential guide to mastering ServiceNow. Get expert insights on platform strategy, governance, and operating models to drive enterprise success.

Featured

Oct 5, 2025

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5 min read

ServiceNow Innovation: Funding Models, Investment, and Governance Guide

Unlock sustainable ServiceNow innovation with proven funding models, strategic investment criteria, and governance best practices to maximise ROI and minimise risk.

Platform Operating Manual Team

Oct 2, 2025

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5 min read

How to Craft a ServiceNow Platform Vision That Drives Transformation

Unlock a proven framework for building a ServiceNow platform vision that aligns IT with business goals, inspires stakeholders, and drives real transformation.

Platform Operating Manual Team

Sep 27, 2025

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5 min read

Stakeholder Mapping Strategies for Successful ServiceNow Transformations

Unlock expert strategies for mapping and engaging stakeholders in your ServiceNow transformation. Discover proven frameworks, dynamic tools, and actionable steps to drive adoption.

Platform Operating Manual Team

Sep 22, 2025

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5 min read

SLA Breach Management in ServiceNow: Frameworks for Fast Recovery

Unlock proven frameworks for detecting, classifying, and recovering from SLA breaches in ServiceNow. Strengthen stakeholder trust and ensure rapid, resilient service recovery.

Platform Operating Manual Team

Sep 16, 2025

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5 min read

ServiceNow Access Control Governance: Boost Security and Compliance

Strengthen ServiceNow security with proven governance strategies, learn to combat privilege creep, automate access reviews, and align controls with compliance.

Platform Operating Manual Team

Sep 10, 2025

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6 min read

Scalable Configuration Management Standards for ServiceNow Success

Unlock reliable ServiceNow scaling with proven naming conventions, rigorous documentation, and automated governance strategies to prevent configuration drift. See the full framework inside.

Platform Operating Manual Team

Sep 5, 2025

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6 min read

Empower Users with Self-Service Support in ServiceNow: Best Practices

Unlock practical strategies to build an effective self-service support model in ServiceNow, from knowledge base design to user empowerment and continuous improvement. Learn how in this article

Platform Operating Manual Team

Sep 1, 2025

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6 min read

ServiceNow OCM Project Plan: Structure, Resources, and Risk Tips

Unlock a proven framework for structuring your ServiceNow OCM project, align resources, integrate timelines, and tackle risk for seamless, user-driven adoption

Platform Operating Manual Team

Aug 22, 2025

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6 min read

ServiceNow Vendor Performance Monitoring: KPI Governance Best Practices

Unlock effective ServiceNow vendor management with proven KPI frameworks, regular review cycles, and escalation strategies to drive continuous performance improvement.

Platform Operating Manual Team

Aug 21, 2025

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5 min read

ServiceNow Platform Team Charters: Boost Clarity, Alignment & Value

Eliminate role confusion and boost platform performance with a clear ServiceNow team charter. Uncover steps for alignment, governance, and measurable business value.

Platform Operating Manual Team

Aug 19, 2025

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6 min read

ServiceNow Demand Board Best Practices for Strategic Alignment

Unlock proven best practices for structuring your ServiceNow Demand Board to drive strategic alignment, improve decision-making, and boost stakeholder trust. Learn how in this article.

Platform Operating Manual Team

Aug 18, 2025

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6 min read

ServiceNow Governance: Documentation Standards for Compliance Success

Unlock best practices for ServiceNow documentation that drive compliance, reduce risks, and streamline audits. Discover structured templates and governance workflows now.

Platform Operating Manual Team