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Your essential guide to mastering ServiceNow. Get expert insights on platform strategy, governance, and operating models to drive enterprise success.

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Support Structure

Nov 20, 2025

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15 min read

Hybrid Support Models: The Strategic Framework for ServiceNow Excellence

Combine internal platform knowledge with external expertise to accelerate innovation, eliminate bottlenecks, and transform ServiceNow from operational burden into strategic advantage.

Platform Operating Manual Team

Platform Excellence

Nov 16, 2025

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18 min read

ServiceNow Cost Optimisation: Strategies for Sustainable ROI

Achieve sustainable ROI from your ServiceNow investment through proven strategies for cost reduction, resource optimisation, and strategic budget management that align platform spending with business priorities.

Platform Operating Manual Team

Platform Excellence

Nov 5, 2025

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9 min read

Maximise ServiceNow ROI with Optimisation Frameworks and CoE Strategies

Achieve higher ServiceNow returns through proven optimisation frameworks and Centre of Excellence best practices that drive continuous improvement, robust governance, and measurable value gains.

Platform Operating Manual Team

Platform Excellence

Oct 25, 2025

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14 min read

CSDM 5: Building Your Digital City - A Blueprint for ServiceNow Success

Discover how CSDM 5 transforms complex ServiceNow data models into an intuitive framework using the city infrastructure analogy, complete with practical adoption strategies and measurable business outcomes.

Platform Operating Manual Team

Platform Excellence

Oct 23, 2025

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15 min read

ServiceNow Roadmap Communication: Building Strategic Partnerships Through Stakeholder Engagement

Master the art of stakeholder engagement to transform your ServiceNow roadmap from a planning document into a catalyst for organisational alignment and platform success.

Platform Operating Manual Team

Strategic Governance

Oct 20, 2025

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12 min read

Mastering ServiceNow Governance: How Platform Owners Can Transform Board Influence from Reactive to Strategic

Turn governance board meetings from obligation into opportunity with proven tactics that position platform owners as strategic advisors, not order-takers.

Platform Operating Manual Team

Platform Excellence

Oct 5, 2025

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15 min read

ServiceNow Innovation: Funding Models, Investment, and Governance Guide

Strategic funding frameworks and governance models that transform ServiceNow innovation from unfunded ambition into measurable business value, without the budget battles.

Platform Operating Manual Team

Platform Excellence

Oct 2, 2025

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14 min read

How to Craft a ServiceNow Platform Vision That Actually Drives Transformation

Build a platform vision that aligns IT with business strategy, inspires stakeholders, and delivers measurable outcomes, not just another corporate statement gathering dust.

Platform Operating Manual Team

Stakeholder Readiness

Sep 27, 2025

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16 min read

Stakeholder Mapping for ServiceNow Transformations: The Strategy That Determines Whether Your Platform Thrives or Dies

Why Most Transformation Initiatives Fail Before Configuration Even Begins, And How Strategic Relationship Mapping Prevents It

Platform Operating Manual Team

Service Level Management

Sep 22, 2025

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12 min read

SLA Breach Management in ServiceNow: Frameworks for Fast Recovery

Transform SLA breaches from service failures into strategic recovery opportunities through structured frameworks, automated detection, and transparent stakeholder communication.

Platform Operating Manual Team

Security Oversight

Sep 16, 2025

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20 min read

ServiceNow Access Control Governance: The Strategy That Determines Whether Your Platform Remains Secure or Becomes Your Biggest Liability

Master role-based access design, eliminate privilege creep, and achieve continuous compliance through automated governance frameworks that protect your organisation whilst enabling operational agility

Platform Operating Manual Team

Governance Excellence

Sep 10, 2025

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19 min read

Scalable Configuration Management Standards for ServiceNow Success

Prevent configuration drift and accelerate deployments with proven naming conventions, rigorous documentation, and automated governance frameworks that scale with your platform

Platform Operating Manual Team